About
Managed IT for creative businesses
We are a managed IT provider built for creative businesses, supporting clients across Melbourne, London, New York, Paris, Los Angeles, and beyond. Whether your team is in a studio, a shared workspace, or working remotely, we act as a dependable, go-to IT partner.
Where it started
“Where's that Mac chap?”
The name goes back to 2009, in a Soho creative studio, when someone asked, “Where's that Mac chap?” during a moment of technical chaos. The phrase stuck, and quickly became a known name throughout London's advertising and production industry.
What started as a trusted individual quickly evolved into a fully managed service provider, maintaining the same personal, reliable approach while expanding into a global client base.
Our approach
Built around creative industries
With over 30 years of combined experience across creative, production, and advertising environments, we understand the pressures these businesses operate under.
We support a wide range of clients including award-winning agencies, architects, designers, sound studios, post-production teams, and photographers. These are environments where speed, collaboration, and reliability are critical, and where poorly designed IT quickly becomes a blocker. Everything we build is designed to support that pace without adding friction.
Security, compliance, and real-world standards
We regularly support clients through tenders and audits where strict security and compliance requirements are essential, including ISO 27001-aligned environments and robust backup and disaster recovery standards.
Our approach ensures systems are aligned with recognised frameworks by default, helping clients meet the expectations of major organisations including global technology companies, financial institutions, and government sectors. Security is built in from the start, not retrofitted later.
A transparent and reliable service
Transparency and integrity sit at the core of how we operate.
- No unclear invoices.
- No inflated markups.
- No unnecessary account management layers.
A flexible IT partner
Whether you need ad-hoc support, project delivery, or a fully managed service, we adapt to your business. We work with existing systems where they make sense, improve what's not working, and design forward-looking environments that are secure, efficient, and built to scale.
The goal is simple: IT that works reliably in the background, supporting your team without getting in the way.
Listen up!
The sounds behind the scenes. A curated snapshot of what's currently playing at THAT MAC CHAP LTD, from all-day staples to newer discoveries.
Trusted by creative businesses worldwide
